K.Care IPA Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, email address, date of birth, and insurance information.

• Protected Health Information (PHI): Medical history, diagnoses, medications, treatment plans, lab results, and other clinical data related to your care.

• Usage Data: IP address, browser type, device information, and pages visited on our website.

• Communication Data: Information provided through contact forms, surveys, phone calls, or emails.

2. How We Use Your Information

We use your information to:

• Deliver coordinated, high-quality healthcare services

• Support billing, claims processing, and insurance coordination

• Respond to inquiries, appointment requests, or care-related follow-up

• Improve our website, patient experience, and service delivery

• Meet legal, regulatory, or compliance obligations (including HIPAA)

• With your consent, send educational or outreach communications

3. How We Share Your Information

We may share your information with:

• Providers within the K.Care IPA network for treatment and care coordination

• Insurance companies, billing services, and pharmacy partners

• Business associates (e.g., IT vendors, consultants) under HIPAA-compliant agreements

• Government agencies or law enforcement, as required by law

• Anyone else, only with your explicit authorization

We do not sell or rent your information to third parties.

4. Your Privacy Rights

Under HIPAA and applicable state laws, you have the right to:

• Access and receive a copy of your health information

• Request corrections to inaccurate or incomplete data

• Request a list of disclosures of your PHI

• Ask us to limit how we use or share your information

• Request confidential communications (e.g., at an alternate address)

• File a complaint without fear of retaliation

To exercise any of these rights, contact our Privacy Officer at info@kcareipa.com or call 310-810-3341.

5. HIPAA Compliance

K.Care IPA complies fully with the Health Insurance Portability and Accountability Act (HIPAA) and maintains administrative, technical, and physical safeguards to protect your Protected Health Information (PHI). All employees and business associates are trained in HIPAA-compliant practices and are expected to uphold strict confidentiality standards.

We may use or disclose your PHI without your written authorization in limited circumstances permitted under HIPAA, such as for treatment, payment, healthcare operations, or in emergencies.

6. Data Security

We take reasonable and appropriate steps to protect your personal and health information through secure systems and encrypted communications. However, no system is 100% secure, and we encourage caution when sharing information digitally.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies before providing personal information.

8. Changes to This Policy

We may update this policy periodically. Changes will be posted with a new “Effective Date.” We encourage you to review this policy regularly.

9. Contact Us

If you have any questions about this policy or your privacy rights, please contact:

K.Care IPA Privacy Officer
📧 info@kcareipa.com
📞 310-810-3341